Техники общения - перефразирование (секреты психолога)

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communication Skill important to the person throughout his life: at work and at home, in career and in personal relationships. One of the techniques of attentive, active listening, clarifying and understanding the meaning, which necessarily teach all psychologists on the course "Psychological consultation" is the technique of paraphrasing.

Paraphrasing like a reflection of the feelings and a reflection of the words. As in the reflection of the words and feelings we are talking about confirming the perceived meaning of a message, its essence. The only difference from the reflection of the words we repeat exactly the words spoken by the speaker ( key word or phrase), and identify the perceived meaning of the message in your own words, that is, reformulate. Unlike the reflection of feelings – the difference is that we do not work with emotional and meaningful part of the message allocated to the main idea.



so, paraphrasing is re formulating your own words the main ideas of the message in order to confirm or clarify their understanding of a sent message, its content.

At the same time, it is desirable to capture and highlight the essence of the message and to formulate it in one sentence, especially not bogged down in detail. It is important to convey to the interviewee that you have understood it correctly and to obtain confirmation of the correctness of his understanding.

To paraphrase use the following introductory words:

- You say that ...
– in Other words ...
You mean ...
- You want to tell me that ...
- If I understand you correctly ...
Your point is that ...
- As I see, you want ...
- I Think you want to say ...

the tone of voice match the request to confirm your understanding - questioning, clarifying. In the end you can add some words of confirmation:

- do I understand correctly?
- Right?

an Example of a paraphrase:

- When we started building this house, we were on the rise, full of enthusiasm and all went well. But a month ago, everything has changed, began to supply disruptions, had to make unrecorded changes in the project and now I have a feeling that we will not surrender.
- That is, you owing to the difficulties you have ceased to believe in their own strength. Right?

Thus, using the technique of paraphrasing, we outline the main idea of the message, restate it in your own words and give the source back in the form of short sentences, in order to obtain confirmation of the correctness of his understanding.


2019-02-11
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