As is usually the first contact between a potential patient and a specialist? As a rule, a phone call directly to the physician or making an appointment through the Registrar. On the website b17 have the opportunity to make an appointment, there is such points: "the appeal on the issue" and "convenient time", where the applicant outlines your request and specifies a convenient time of meeting. And then still have to place a phone call.

the Most common situation is when the conversion takes place on the phone.

a phone call that is important with empathy and curiosity to approach the patient, to try to understand it. It happens, when asked to consult on the same day and even sometimes "isn't right now come to You?". It is desirable to be flexible and to record it as quickly as possible at the reception. As the applicant is in serious anticipation, and the longer this wait is, the greater its resistance, and the harder it is to reach the therapist.

As a General rule, contact should not be prolonged. You must inform the patient as there is time to arrange the reception. Phone therapist usually explains the problem, brief setting data of the candidate, shall appoint the time and place of the reception.

Some experts recommend to widen the conversation, to find out what the symptoms are, what possible illness, do you have any experience for the treatment of psychologists or psychotherapists. If marked symptom suggests a disorder, e.g., obsessive thoughts or actions, panic attacks, you ask, did a psychiatrist or neurologist.

still preferable to a short conversation. When he plans to come when it is convenient? And elaborate on the receive location.

Appeal to a specialist with a problem of interpersonal relationships, social difficulties or any other problems, leads to the perception that "I failed, something is wrong." To this situation to reverse, it is important to refer to the healthy part of the patient. It is assumed that in a telephone conversation, the specialist is short enough, specific enough, and that the patient will survive it and be able to walk to the therapist.

it Happens when therapy agrees someone close to the patient. In this case, it is desirable to know, and whose interest? If there is no interest of the prospective patient, such meeting will not have any result. It is better to ask to call back to the candidate. As a rule, this happens. In this case people feel more Mature than when it is someone agrees, and then he's the responsible attitude to the visit to the specialist.

And if psychotherapeutic work for a specialist begins in fact with a phone call, for the patient it starts long before the actual treatment, perhaps, since the advent of the possibility to go to a psychologist. But because he has voluntarily or involuntarily fancy the idea of this treatment. And the expectation of psychodynamic activates two factors: on the one hand, he begins to live the conversion to a psychologist, have any imagination how it will turn out, but on the other hand, the frustration of expectations activates the resistance. The patient experiences tension, consciously or unconsciously expecting from the GP of miracle, magic. This phase often is followed by the phase of disappointment and disbelief in the possibility of help.

not all the speakers on the phone heard the first visit. And it is quite a common phenomenon. The contact phone, and is the screening, running resistance, called and came. And maybe for him and this is enough to identify the problem and articulate it professional.

it is Important to feel respect for the patient. Otherwise, psychologists are referred to as hunters problems. It is important to not see the problem, first of all we are interested in the man himself. Sometimes patients themselves sometimes provoke when, for example, ask: "And You are working with depression?". We're not dealing with a symptom, not a problem, we work with a person who is experiencing either a depressed state or otherwise. There are such questions over the phone, "And will You be able to help me, but can You help me, and how soon You will be able to help me?". In order to make findings or to build working hypotheses, the required initial meeting. Perhaps the best and most sincere response on the part of the therapist are the words "to find out, we need to meet."

Virchenko Nelia
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